Privacy Policy

1. Who We Are

Murrieta Insulation ("we," "us," or "our") operates the website at www.murrietainsulation.com. Our mailing address is 41866 Kalmia St Ste 200, Murrieta, CA 92562. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use that information, how long we keep it, and what rights you have regarding it.

By using our website, you agree to the practices described in this policy. If you do not agree, please do not use the website.

2. Information We Collect

Information You Provide

When you submit a contact or estimate request form on our website, we collect the information you enter, which may include your name, phone number, email address, home address, and a description of the work you are requesting. We only collect what you choose to provide.

Automatically Collected Information

When you visit our website, standard web server logs and analytics tools may automatically record information such as your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This information is used in aggregate form to understand how visitors use the site and to improve its performance. It is not used to identify you personally.

Cookies

Our website may use cookies, which are small text files stored on your device by your browser. Cookies help us understand how visitors navigate the site and may be set by third-party analytics services (such as Google Analytics or Vercel Analytics). You can disable cookies in your browser settings; doing so may affect some website functionality. We do not use cookies to track you across other websites or to serve advertising.

3. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and schedule free on-site estimates.
• Communicate with you about your project, including follow-up calls, written estimates, and scheduling.
• Improve the content and performance of our website based on aggregated usage data.
• Comply with any applicable legal obligations.

We do not sell, rent, or trade your personal information to any third party for marketing purposes. We do not use your contact information for email marketing campaigns unless you have explicitly opted in to receive them.

4. How We Share Your Information

We may share your information in the following limited circumstances:

• Service providers: We use a third-party form tool (Tally.so) to collect estimate requests. Information you submit through that form is governed by their privacy policy in addition to ours. We do not share that data with any additional third parties.
• Analytics: We use Vercel Analytics to understand aggregate website traffic. Vercel does not receive your contact information.
• Legal compliance: We may disclose information if required to do so by law, regulation, court order, or in response to a valid request from a government authority.

5. Data Retention

We retain contact information submitted through our forms for as long as it is needed to complete the service you requested or to maintain an ongoing business relationship with you. If no project results from your inquiry, we will retain your contact information for no more than two years. You may request deletion of your information at any time by contacting us directly.

6. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to access the information we hold about you, request corrections, request deletion, or object to certain processing. California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we have collected and the right to request its deletion.

To exercise any of these rights, contact us using the information in Section 9 below. We will respond to your request within 30 days.

7. Children

Our website is intended for adults seeking home improvement services. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

8. External Links

Our website may contain links to external websites for reference purposes, such as government energy resources or local authorities. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit.

9. Contact Us About This Policy

If you have questions, concerns, or requests related to this Privacy Policy, please reach out:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the "Last updated" date at the top of this page will be revised. Continued use of the website after any changes constitutes acceptance of the updated policy. If the changes are significant, we will make reasonable efforts to provide notice on the website.